Refund policy

Damaged, Incorrect, or Missing Orders

• Reporting Time: Notify us within 7 days of delivery. Requests after this period will not be entertained.
• Required Evidence: Share a picture of the Order Invoice (found in your parcel). For damaged/incorrect products, photos of the product may also be required.
• Verification & Dispatch: Cases are verified within 48 hours, after which we'll provide an address to dispatch the return item.
• Condition for Return: Products must be unused, with all seals, tags, accessories and manuals. Returns failing the Quality Check will be refused.
• Charges: Returned parcel charges will be deducted from the paid amount of parcel.

 

Return Process

If a customer's returned order is received, the process will be as follows:

1. Once the returned parcel is tracked and received at our warehouse, we will require 1 business day for inspection and processing.
2. After successful verification, the refund will be transferred to the customer's provided bank account.

Note: Accurate bank account details must be provided by the customer to ensure a smooth refund process._

i. Payments made via Debit/Credit Card: Refunds will be processed within 1-2 working days from the date of request.

ii. Payments made via JazzCash or Easypaisa: Refunds will be processed within 24 working hours from the date of request.